Refunds and Exchange

Merchandise will be accepted by Victoria Buckley for credit or exchange (excluding and shipping charges or transaction fees) only if returned in saleable condition within 30 days of purchase and accompanied by the original sales receipt.

Refunds are subject to the approval of management. Cash refunds will be provided only for purchases made by cash; credit or EFTPOS sales will receive a credit to the card holders account. Refunds will be issued by company cheque only upon presentation of original sales receipt.

Layby Terms

Laybys will only be accepted for purchases over $1000.  A minimum non-refundable deposit of 20% is required and the layby period is a maximum of 16 weeks with fortnightly payments.

Custom Orders

A deposit of 50% is required to commission a personalised piece of jewellery from Victoria Buckley. Our standard lead time is 10-12 weeks. There are no refunds or exchanges on personalised jewellery or custom orders.


Free standard shipping within Australia for orders over $100 with the coupon code SHIP4FREE