Shipping Information


FREE STANDARD SHIPPING within Australia when you spend over $100
Use coupon code SHIP4FREE

  • Standard Shipping within Australia (under $100) - $10 flat rate
  • International Shipping - $20 flat rate
  • Expedited Shipping - $25 flat rate
  • Premium Shipping ($1600 and above) - $85 flat rate

Expedited Shipping will ship next business day via Express Post
Premium Shipping is Registered and Insured and will require a signature on delivery.
International Transactions may require further verification before shipping for security.


Easy Returns & Exchanges

We want you to be delighted with your purchase.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Earrings
  • Sale Items

To complete your return, we require a receipt or proof of purchase.


Please call or email us to discuss any concerns you may have or to arrange an exchange.

You will need to send your item to:

Victoria Buckley
Shop 6 The Strand
412 George Street
Sydney NSW 2000


Refunds are subject to approval of management. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to:

Victoria Buckley
Shop 6 The Strand
412 George Street
Sydney NSW 2000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.